AI-Assisted Production Support Training & Internship in Chennai
Build application support expertise in 120 days with Oracle SQL, UNIX, ITIL, Incident Management, Shell Scripting, Splunk, ServiceNow and real-time support concepts at UNIQ Technologies.
Why Choose a Production Support Course & Internship in Chennai?
Looking for a Production Support course in Chennai that covers Oracle SQL, UNIX, incident management, problem management, change management, log analysis, shell scripting, job scheduling, monitoring tools and real-time support concepts? The program at UNIQ Technologies is designed for students, freshers and aspiring IT support professionals.
From Database Queries to ITIL Incident Management
Production support engineers monitor, troubleshoot and maintain live software applications using Oracle SQL, UNIX, Splunk and ServiceNow.
Oracle SQL
Perform database queries, data validation, joins and SQL-based incident troubleshooting.
UNIX & Command Line
Master UNIX navigation, file permissions, process management, text tools and log viewing.
Incident & Problem Management
Understand ITIL processes, P1/P2/P3 priorities, ticket classification and Root Cause Analysis (RCA).
Change & SLA Management
Manage controlled production deployments and adhere to Service Level Agreements (SLAs).
Log Analysis & Debugging
Examine application and system logs to diagnose errors, warnings and job execution failures.
Shell Scripting Basics
Automate repetitive UNIX operations, batch jobs and system checks using Bash scripts.
Job Scheduling (CronTab & AutoSys)
Monitor, schedule and troubleshoot batch workloads and enterprise job schedulers.
Monitoring Tools (Splunk & Dynatrace)
Analyze machine logs in Splunk and monitor system performance with Dynatrace.
ITSM Tools (ServiceNow & JIRA)
Track incidents, service requests, change tickets and task boards in enterprise environments.
Remote Access (PuTTY & WinSCP)
Gain secure SSH terminal access and execute file transfers across remote UNIX servers.
L1 & L2 Support Concepts
Understand initial ticket classification, escalation, and deep technical investigation.
Real-Time Support Projects & Career Prep
Work on practical support scenarios, technical resume building and 20 days of mock interviews.
Program Objective
Provide a structured 120-day learning path combining technical skills, operational discipline, monitoring tools and career preparation for entry-level IT and Application Support roles.
Who Can Join Production Support Training?
The program starts with core fundamentals and moves towards full stack development—designed for anyone eager to build a career in software development.
BE / B.Tech Graduates
Engineering graduates looking to start a career in IT Operations and Support.
BCA Graduates
Computer application graduates seeking practical SQL, UNIX and ticket workflow skills.
B.Sc Graduates
Science graduates interested in entering the software support and operations industry.
MCA / M.Sc Graduates
Postgraduates strengthening technical troubleshooting and ITIL service management expertise.
Fresh Graduates
Job seekers preparing for L1, L2 and Application Support Engineer recruitment.
Candidates Interested in UNIX & SQL
Learners focused on command-line systems and database query investigation.
Application Support Aspirants
Learners targeting roles supporting live enterprise software applications.
Final-Year Students
Students wanting practical production environment exposure before graduating.
Career Transitioners
Professionals looking to move into high-demand IT operations and support roles.
Production Support Roadmap
A structured learning path that moves from fundamentals and backend frameworks to AI, cloud concepts, professional tools and job preparation.
Learning Path
Course Modules
Oracle SQL
Oracle SQL forms one of the core technical modules of the program. Production Support professionals frequently need database knowledge to investigate application issues and validate data.
Key Topics
What you'll learn
SQL Fundamentals
Oracle database structure, tables, records and data types
Queries & Filtering
SELECT, INSERT, UPDATE, DELETE, WHERE and ORDER BY
Aggregations & Grouping
GROUP BY, HAVING, COUNT, SUM, AVG and MIN/MAX
Joins & Subqueries
INNER JOIN, LEFT JOIN, FULL JOIN and nested subqueries
Database Troubleshooting
Data validation, data integrity checks and query investigation
Learning Focus
A strong SQL foundation is essential when investigating production incidents involving missing or unexpected data.
A structured path. No rushed learning.
The learning program distributes time across programming, databases, backend development, AI, professional tools, and career preparation.
Overall Program
The duration is intentionally spread across the complete learning journey instead of compressing the syllabus into a short-term crash course.
Oracle SQL
DatabaseUNIX Operating System
Command LineAdvanced Production Support & ITIL
ITIL & SupportTools & Monitoring (Splunk / ServiceNow)
Enterprise ToolsResume & Mock Interviews
Career ReadinessCore programming receives one of the largest portions of the learning timeline.
Approximate days across frontend, core programming, databases, and web foundations.
Overall program duration covering technical and career preparation.
What Skills Can You Develop During the Full Stack Internship?
Progress through the syllabus and understand how the major parts of a modern application connect—from the user interface to backend services and databases.
Database Layer
Investigate database records, run validation queries, and troubleshoot data issues.
Server & Environment
Navigate UNIX servers, inspect live application logs, and automate tasks.
ITIL & Operations
Manage incidents, track tickets in ServiceNow, perform RCA, and maintain SLAs.
Supporting skills for modern development
The core application stack is supplemented by exposure to modern development practices, cloud technologies, AI and software delivery tools.
Practical Support Scenarios for Freshers
Freshers often face a particular problem when applying for their first software job: employers expect practical understanding even when candidates have no professional experience. An internship-oriented training environment helps bridge this gap.
At UNIQ Technologies, the emphasis is on learning concepts through coding and practical implementation rather than depending exclusively on theory.
Students should be able to explain:
Essential topics for fresher technical interviews
How to handle P1, P2, and P3 production incidents
Triage live production issues, set severity levels, and resolve problems under strict SLAs.
How to analyze application and system logs
Use UNIX tail/grep and Splunk dashboards to locate error stack traces and warnings.
How to write SQL queries for issue investigation
Query Oracle databases to check corrupted records, transaction statuses, and data mismatches.
How to use PuTTY and WinSCP on remote servers
Establish secure SSH connections to UNIX servers and transfer configuration/log files.
How to manage batch jobs in AutoSys and CronTab
Monitor scheduled job runs, investigate job failures, and trigger manual restarts.
How ITIL processes guide Incident and Change Management
Follow structured procedures for incident recording, problem investigation, and release changes.
How to conduct Root Cause Analysis (RCA)
Investigate underlying causes of recurring outages and document RCA reports for stakeholders.
How to communicate effectively during outages
Provide clear status updates to clients, internal teams, and L3 development engineers.
Full Stack Projects That Connect the Full Stack
Project-based learning is an important part of becoming comfortable with Full Stack development. A practical project helps students understand how individual technologies work together as one complete application.
Project Architecture
One application. Multiple technologies. One workflow.
Incident Triage
ServiceNow + ITIL
Receive alerts, log incident tickets, classify priorities (P1/P2/P3), and notify teams.
Log Investigation
UNIX + Splunk
Connect via PuTTY, search server logs, and parse error messages in Splunk.
Database Verification
Oracle SQL
Execute SELECT queries to verify table data integrity and transaction logs.
Job Remediation
AutoSys + CronTab
Troubleshoot failed batch scripts, verify dependencies, and re-run scheduled jobs.
RCA & Communication
RCA Report + SLA
Document Root Cause Analysis, confirm SLA compliance, and close ticket in ServiceNow.
Production Support Career Opportunities
Depending on skills, project knowledge, interview performance, and employer requirements, learners can explore various entry-level opportunities across the software industry.
Production Support Engineer
Production Support Analyst
Application Support Engineer
Application Support Analyst
IT Support Engineer
Technical Support Engineer
L1 Support Engineer
L2 Support Engineer
UNIX Support Engineer
SQL Support Analyst
Operations Support Engineer
Frequently Asked Questions
Everything you need to know about the internship, learning path, technologies, practical training and career preparation.
A Production Support course teaches learners how deployed software applications are monitored, troubleshot and supported in live or production environments.
UNIQ Technologies offers a Production Support program covering Oracle SQL, UNIX, ITIL processes, incident management, log analysis, monitoring tools, job scheduling and interview preparation.
The total course duration is 120 days.
Yes. Oracle SQL is included for approximately 30 days.
SQL helps support professionals investigate database-related issues, validate records and troubleshoot application behavior involving data.
Yes. UNIX is included for 30 days.
Many enterprise applications operate in UNIX or Linux-based environments. UNIX skills help support professionals navigate files, processes, logs and command-line troubleshooting tasks.
Yes. Shell Scripting Basics are included in the Advanced Production Support Concepts module.
Yes. The syllabus includes ITIL Process concepts.
Incident Management focuses on restoring normal service as quickly as practical after an interruption or degradation of service.
Yes. Incident Management is part of the Advanced Production Support Concepts module.
Problem Management focuses on identifying and addressing the underlying causes of recurring or significant incidents.
Yes. Problem Management is included in the syllabus.
Change Management involves controlling and coordinating modifications to production systems to reduce risk and disruption.
Yes. Change Management is included.
Log analysis involves examining application, system or service logs to identify errors, warnings, failures and useful troubleshooting information.
Yes. Log Analysis is specifically included in the Advanced Production Support Concepts module.
P1, P2 and P3 are commonly used priority classifications for production incidents based on business urgency and impact.
Yes. Production Issue Handling covering P1, P2 and P3 issues is included.
RCA stands for Root Cause Analysis. It is used to investigate the underlying cause of an incident or recurring problem.
SLA stands for Service Level Agreement. It defines agreed service expectations and performance commitments between support teams and clients.
Yes. Both SLA and RCA concepts are included.
Yes. The syllabus specifically includes Real-Time Support Projects.
L1 Support is generally the first level of technical support, involving initial investigation, basic troubleshooting, monitoring and escalation.
L2 Support generally involves deeper technical investigation and troubleshooting, such as SQL, logs, UNIX and application-level issues.
Yes. The program introduces both L1 Support and L2 Support concepts.
Application Support involves maintaining and troubleshooting deployed applications and resolving application-related incidents.
Environment Support involves understanding and supporting the infrastructure or technical environment in which applications operate.
Yes. PuTTY is included in the Tools & Monitoring Concepts module.
PuTTY is used for secure remote terminal access to UNIX-based server environments.
Yes. WinSCP is included.
WinSCP is commonly used for transferring files between local systems and remote UNIX servers.
Yes. CronTab is included as part of the tools and job-scheduling concepts.
Cron is commonly used to schedule recurring tasks in UNIX-like environments.
Yes. AutoSys is listed under Tools & Monitoring Concepts.
AutoSys is an enterprise job scheduler. Support teams use it to monitor or troubleshoot batch jobs and scheduled processes.
Yes. Dynatrace is included in the Tools & Monitoring Concepts module.
Monitoring helps teams identify application or infrastructure performance issues and alerts before they impact users.
Yes. Splunk is included.
Splunk is used to search and analyze logs and machine-generated data during incident investigation.
Yes. ServiceNow is included in the Tools & Monitoring Concepts module.
ServiceNow is widely associated with IT service-management workflows, including incident and service-ticket tracking.
Yes. JIRA is included for issue and task tracking.
Yes. The program is designed for freshers who want to develop SQL, UNIX, troubleshooting and IT support knowledge.
Yes. Beginners can start with SQL and UNIX before moving into advanced support concepts.
Yes. BCA students interested in IT operations and application support can consider the program.
Yes. Engineering graduates can develop Production Support skills through SQL, UNIX and operational concepts.
Yes. MCA graduates can consider Production Support training as a strong IT career pathway.
Production Support is an excellent entry point into IT operations, application support, DevOps and systems administration.
Focus on SQL, UNIX commands, troubleshooting, log analysis, incident management, P1/P2/P3 priorities, SLA, RCA, job scheduling and monitoring tools.
Freshers should practise SELECT queries, filtering, joins, grouping, aggregate functions, subqueries and data validation.
Practise navigation, file handling, permissions, processes, searching, text processing, logs (tail -f) and basic shell commands.
No. Production Support involves monitoring, incident handling, troubleshooting, root-cause investigation, change coordination and communication.
The primary requirements are SQL queries, UNIX navigation, log analysis and basic shell scripting rather than heavy software development.
Yes. Basic shell scripting helps automate repetitive tasks and support operational workflows in UNIX environments.
Application Support focuses on supporting software applications, while Production Support refers specifically to supporting systems in live production environments.
L1 performs initial support, monitoring and basic troubleshooting, while L2 handles deeper technical investigations involving SQL, logs and UNIX.
Yes. Professionals can transition into DevOps, SRE, Cloud Operations, Database Administration or specialized L3 application support.
Yes. Resume Preparation & Mock Interviews are allocated 20 days.
Yes. Mock Interviews are included in the final career-preparation module.
Compare the syllabus for SQL, UNIX, ITIL, incident management, log analysis, monitoring tools, job scheduling and mock interviews.
The program specifies a total duration of 120 days.
Yes. UNIQ Technologies offers a 120-day Production Support training and internship program covering Oracle SQL, UNIX, support concepts, tools and career prep.
Interested students can contact UNIQ Technologies through internshipinchennai.com to check batch schedules, eligibility and admission details.